1. Terms & Condition
a. This website with the URL of www.apkakisan.com ("Website/Site") is operated by Apka Kisan Agrotech pvt Ltd (“We/Our/Us”).
b. You are advised to read Our Terms and Conditions along with this Policy at the following webpage: www.apkakisan.com.
c. By using (initiating the payment) this website, You agree to be bound by the terms contained in this Policy without modification.
DEFINITIONS
a. "Business Days" - means a day that is not a Saturday, Sunday, public holiday, or bank holiday in India or in the state where our office is located.
b. "Customer" - means a person who buys any goods or availing services for consideration but does not include a person who purchases such goods or avail services to resell them.
c. "Date of Transaction" - means the date of purchase of any product or service, which includes the date of any renewal processed in accordance with the terms and conditions of the applicable product or service agreement.
d. "Website" - means this website with the URL: www.apkakisan.com.
2. Cancellation & Refund and Return Policy
a. We are unable to accept returns based on variance in taste, texture, color, or aroma of our products.
- Nature of Handmade Production: Our products are crafted with care and precision by hand, leading to inherent variations in taste, texture, color, and aroma. We celebrate these differences as a testament to the authenticity of our artisanal approach.
- Quality Assurance: Despite these variations, we maintain a strict commitment to quality and ensure that each product meets our high standards. Our focus is on delivering products that not only embrace natural variations but also uphold the nutritional integrity of the ingredients used.
- No Returns for Variances: Due to the unique and natural characteristics of our products, we cannot accept returns based solely on individual preferences related to taste, texture, color, or aroma.
- Customer Satisfaction: We are dedicated to customer satisfaction. If you have specific concerns or questions about our products, please contact our customer service team. We are here to provide information and address any inquiries you may have. If you have any further questions or need assistance, please feel free to reach out to our customer service team.
b. You can cancel the order after the Date of Transaction and prior to the dispatch of the product. The order cannot be cancelled once the dispatch has been initiated.
c. We will not process a return if You have placed the order for the wrong product model, colour, or incorrect product or service.
d. Return and refund shall be subject to testing and verifying the alleged fault by an authorized person on behalf of Us.
PRODUCTS DAMAGED DURING THE TRANSIT
a. Replacement can be made if the Customer establishes that the product was delivered in defective condition or has physical damage, customer has to inform within 48 hours of receipt of the product. b. We will provide an equivalent product, or provide a refund, provided that You contact us within 48 hours of receipt of the product, with proof and invoice, Process will be initiated after due investigation and diligence and we assure a fair outcome at all times.
ORDER NOT CONFIRMED BUT AMOUNT DEDUCTED
a. If the amount has been deducted and the order is not confirmed, please do contact Your respective bank. It takes 7 (seven) Business Days to reverse back the amount by the respective bank.
b. If the issue has not been resolved within 7 (seven) Business Days, you can contact Our customer care support as follows: apkakisan@outlook.com.
RETURNING THE PRODUCT
a. The request for cancellation of the products can be made as mentioned in refund rule section: Return, exchange not available
SHIPPING COST
a. We will not accept return or refund requests. However, in case of Damaged product customer needs to be notified of damaged product within 3 days from delivery date via email or call or WhatsApp of Apka kisan. Details: apkakisan@outlook.com. Product will be replaced after due investigation and diligence and we assure a fair outcome at all times.
b. If the customer is sending back the product, the risk of loss lies with the customer. Proof of postage is not proof of delivery, and You are therefore strongly advised to send Your package by recorded delivery, registered post, or courier.
3. Shipping & Delivery Policy
1. Processing Time:
a. Orders are typically processed within 1 business day from the date of purchase.
b. Please note that processing times may vary based on product availability, order volume, and any customization requests.
2. Estimated Delivery Time:
a. Our standard estimated delivery time is between 3 to 15 business days from the date of order confirmation.
b. This delivery window is provided as a general guideline. Actual delivery times may vary based on your location, shipping method selected, and unforeseen circumstances.
3. Unforeseen Circumstances:
- In rare cases, unforeseen circumstances such as natural disasters, extreme weather conditions, or other events beyond our control may impact delivery times.
- We will make every effort to keep you informed of any significant delays and work towards minimizing any inconvenience caused.
4. Delivery Partners:
- We collaborate with reputable delivery partners to ensure reliable and secure delivery of your products.
- Delivery partners may vary based on your location, and we reserve the right to select the most suitable carrier for each order.
5. Shipping Rates:
Shipping rates are calculated based on the weight of your order, shipping destination, and the selected shipping method. You can view the shipping costs during the checkout process. By placing an order with apkakisan.com, you acknowledge and agree to the terms outlined in this Shipping & Delivery Policy. We appreciate your understanding and trust in our commitment to delivering high-quality products to your doorstep.
6. RESPONSE TIME
Email will be responded to within 24-48 hrs
